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Privacy Policy

TheraShoulder.store respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, why we collect it, and how you can contact us.

Information we collect

When you place an order, contact us or use our website, we may collect information such as your name, billing and delivery address, email address, phone number, order details, payment-related information and messages you send to us. We may also collect technical information about how you use our website, such as device and browser details, approximate location and pages visited.

How we use your information

We use personal information to process and deliver orders, provide customer support, communicate with you about your purchases, maintain and improve our website, prevent fraud and meet legal and regulatory obligations. We only send marketing communications where permitted and, where required, with your consent. You can unsubscribe at any time.

Sharing your information

We may share information with service providers that help us operate our store, process payments, deliver orders, provide technology services and support our business. We may also disclose information where required by law or to protect our rights. We do not sell your personal information.

Cookies and similar technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage and support essential store functions. You can manage cookies through your browser settings, although some features may not work correctly if cookies are disabled.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including record-keeping and legal obligations.

Your choices and rights

Depending on where you live, you may have rights to access, correct or request deletion of your personal information, and to withdraw consent where processing is based on consent. To make a request or ask a privacy question, contact us at support@TheraShoulder.store.

Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date where appropriate.

Contact us

For privacy questions or requests, email support@TheraShoulder.store.