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Shipping Details

We prepare every order carefully and aim to get it on its way quickly. If you have a question about delivery, contact us at support@TheraShoulder.store.

Order processing

Orders are generally processed within 1–3 business days. Orders are not usually dispatched on weekends or public holidays. During promotions or busy periods, processing may take a little longer.

Delivery timeframes

Estimated delivery timeframes begin after your order has been dispatched:

  • Australia standard delivery: approximately 3–8 business days.
  • Australia express delivery: approximately 1–3 business days where available.
  • International delivery: approximately 7–21 business days, depending on the destination and carrier.

Delivery estimates are provided as a guide and are not guaranteed. Remote locations, peak periods, carrier delays, weather and customs processing may affect delivery times.

Shipping costs

Available shipping options and costs are calculated and displayed at checkout based on your delivery address, order size and selected service.

Tracking

When tracking is available, we will send tracking details to the email address provided with your order. Tracking updates may take some time to appear after dispatch.

Accurate delivery information

Please check that your name, address and contact details are correct before completing your order. We may not be able to redirect parcels after dispatch. Additional delivery charges may apply if an order must be re-sent because an incorrect or incomplete address was provided.

Delayed, lost or damaged orders

If your order has not arrived within a reasonable time after the estimated delivery window, or if it arrives damaged, contact us at support@TheraShoulder.store with your order number and delivery details. We will investigate with the carrier and help with the next steps.

International orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Customs processing can also extend delivery times.

Contact us

For shipping questions, email support@TheraShoulder.store.