Chính sách hoàn tiền

Refund Policy

We want you to feel confident shopping with TheraShoulder.store. If you are not satisfied with your purchase, please contact us at support@TheraShoulder.store within 30 days of delivery.

Eligibility for returns

To be eligible for a return, items must be unused, in their original condition and packaging, and accompanied by proof of purchase. For health, hygiene or personal-use products, we may only accept returns that are unopened and have not been worn or used, unless the item is faulty or otherwise covered by applicable consumer law.

How to request a return

Email support@TheraShoulder.store with your order number, the item you want to return, and the reason for the request. Please wait for return instructions before sending anything back.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to the original payment method. Please allow your payment provider additional time to process the refund.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or different from what you ordered, contact us promptly at support@TheraShoulder.store with photos and your order details. We will work with you on an appropriate remedy.

Return shipping

Unless an item is faulty, damaged or incorrect, return shipping is generally the customer's responsibility. Original shipping charges are non-refundable unless required by applicable law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.